Independent · Local · In Your Corner

Real people in Ellensburg who answer the phone and know your name.

When you call Armored Insurance, you don't get routed to an out-of-state call center. You reach six dedicated insurance professionals right here at 221 East 4th Avenue who shop more than two dozen carriers on your behalf—and stick around when you have a question, a policy change, or a claim.

Our People

Meet the Armored Insurance Team

Every member of our team has a direct extension and email so you can reach the exact person handling your home, auto, farm, business, or aircraft policy.

Justin Roan, Owner of Armored Insurance
Agency Owner

U.S. Navy Veteran · 17 Years in Insurance

Leadership & Commercial / Ag / Aviation Specialist

Justin Roan

Owner

With over 16 years of experience, I'm committed to helping families and businesses meet their insurance needs. As the owner of Armored Insurance, I strive to provide expert guidance to ensure clients receive the coverage that fits their unique requirements.

I'm also a proud father to two boys, Ezekiel and Hezekiah, and have been married to my beautiful wife Alexandra for 15 years. I served in the US Navy as a young man, completing three overseas tours in Bahrain, Qatar, and Okinawa, and even spent a few years building helicopters in AZ. This experience has shaped my sense of service, discipline, and dedication to others.

I am also passionate about my faith, active in our Church community and serving within the body. I enjoy spending quality time with my family, especially with our children while they are young.

I'm honored to lead our team at Armored Insurance which boasts over 30 years of combined industry experience. Together, we will work tirelessly to ensure each client receives the right policy for the right risk, all while providing competitive premiums.

Personal Lines Commercial & Contractors Farm & Agribusiness Aviation Insurance U.S. Navy Veteran
Mary Ponsness, Personal Lines Account Executive at Armored Insurance
Personal Lines Account Executive

Mary Ponsness

Personal Lines Account Executive

I have been with the Armored team for over two years as a Producer, supporting Justin in his expanding business. Previously, I owned an agency, and I am now enjoying a semi-retired lifestyle. My husband and I reside in Moses Lake, Washington, where we are proud parents of five grown children and grandparents to four. We take great pleasure in traveling whenever possible.

I am passionate about the insurance industry and am dedicated to helping people navigate the ever-evolving landscape of insurance. I look forward to collaborating with each of you.

Ethan Harris, Personal Lines Customer Service Representative at Armored Insurance
Personal Lines CSR

Ethan Harris

Personal Lines Customer Service Representative

As a newly licensed agent and college student, I am dedicated to providing expert insurance guidance to our community. Rooted in faith and integrity, I balance my academic growth with a commitment to professional excellence, ensuring every client receives honest, reliable, and principled service.

Nikki Sarreal, Commercial Account Executive at Armored Insurance
Commercial Account Executive

Nikki Sarreal

Commercial Account Executive

Since 2023, I've worked in commercial lines insurance. I grew up in Puyallup and have called Ellensburg home since 2021. My husband and I run a small ranch and raise our two daughters. In my free time, I enjoy riding, cooking, working out, and spending time with my daughters. I'm passionate about helping clients find the right coverage and am continually growing my knowledge at Armored Insurance. My goal is to be a trusted, reliable resource clients feel good turning to.

Jeremy Carollo, Agent at Armored Insurance
Personal & Commercial Agent

Jeremy Carollo

Agent (Personal & Commercial)

With nearly a decade of experience as an insurance agent, I have had the privilege of serving the Kittitas Valley community, a place I've called home for most of my life. My professional background spans the construction industry and restaurant management, giving me a diverse skill set that I apply to my work in insurance.

Above all, my greatest achievement is being a father. Raising my son is my highest priority, and I take great pride in setting a positive example through honesty and integrity. I hold myself to the highest standards in my personal and professional life, striving to be a role model for him and others.

My goal is to support our community by helping individuals and businesses achieve their personal and professional goals while ensuring they are protected against life's unexpected events.

Direct Dial & Email

Company Phone Extensions & Contact Directory

Call or text our main Ellensburg office at 509-856-7138 and dial your team member's extension directly, or reach out by email anytime.

Team Member Role / Specialty Phone & Extension Direct Email
Justin Roan Owner 509-856-7138 x101 justin@armoredins.com
Mary Ponsness Personal Lines Account Executive 509-856-7138 x102 office@armoredins.com
Ethan Harris Personal Lines Customer Service Representative 509-856-7138 x103 ethan@armoredins.com
Nikki Sarreal Commercial Account Executive 509-856-7138 x104 nikki@armoredins.com
Jeremy Carollo Agent (Personal & Commercial) 509-856-7138 x111 jeremy@armoredins.com
Amy Bargelt Agent (Personal & Commercial) 509-856-7138 x112 amy@armoredins.com
Why Armored Insurance

Independent Advice Backed by 28+ Carriers

Because we're an independent insurance agency, we don't work for a single insurance company—we work for you. When rates shift or your life changes, we compare policies across more than two dozen regional and national carriers to keep your coverage strong and your pricing competitive.

From contractors who need same-day Certificates of Insurance (COIs) and surety bonds to Kittitas Valley hay growers, aircraft owners at Bowers Field, and families bundling their home and auto, our team handles the legwork right here in Ellensburg.

Request a Free Quote Call or Text 509-856-7138
Visit Our Office

Armored Insurance Headquarters

221 East 4th Avenue
Ellensburg, WA 98926

  • Phone / Text: 509-856-7138
  • General Email: office@armoredins.com
  • Office Hours: Monday – Friday, 8:30 a.m. to 5:30 p.m.
  • Licensed States (11): WA, ID, OR, CA, NV, AZ, CO, TX, OK, FL & AK
  • Licenses: WA License #1219667 · CA License #0I95146